![]() I'm very frustrated that, considering the billions EA rakes in, I have to lose my money because they don't train their support team. For weeks I've been going round in circles facing a brick wall of regurgitated information unable to get through to someone willing to actually listen to me and help me out. None of them seem to understand that the sims 3 website is an entirely different entity to the EA app, as for over a month every person has given me fixes related to the EA app. Each new email is sent by another Indian-named person, then another, then another (10 IN TOTAL!), so each email I find myself re-explaining my issue as they either don't have access to - or don't seem interested in checking what I spoke to their colleagues about. Since the 27th May I've been constantly in contact with people on the EA customer service team, none of whom seem in the least bit interested in even reading my query. I immediately went to the sims 3 website to redeem the codes but the Monte Vista one said it had already been used. It contains 3 codes, one for Monte Vista, one for Starlight Shores, and one for a chocolate fountain. ![]() Towards the end of May, I purchased a sims 3 World's bundle from the EA app.
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